Now more than ever, customer care is vital to chamber success, especially with increasing competition from other networking and business groups. In this webinar, Nicki Anderson of the Naperville Area Chamber of Commerce discusses how to develop and implement a customer care program, the customer care strategies that work (and don’t work), and how such programs can significantly improve your retention numbers.
ACCE Training
Chamber Mergers and Alliances: Stronger Together
In the new world created by COVID-19, mergers and alliances can be invaluable opportunities for chambers to become stronger, more impactful business and community champions. In this webinar, hear the fascinating stories of two very different merger and alliance journeys. Our panel covers the considerations evaluated in the decisions to merge, how they staffed and managed the process, resources consulted, and lessons learned. Our panel will include Rick Kidder and Mike O’Sullivan, co-CEOs of the One SouthCoast Chamber; and Jeff Rea, CCE, CEO of the South Bend Regional Chamber of Commerce and the Greater Niles Chamber of Commerce.
Video Presentation
No More Events for Events’ Sake
Are you hosting more and more events every year? Can’t seem to say “no”? In this webinar, Shawna Burton, Executive Director of Engagement & Marketing of Greater Louisville Inc., will discuss how to tie your chamber’s event calendar to strategic goals, create (and keep) a stop list, and build a programming schedule valued by your members. This webinar is be a preview of Shawna’s session to be presented at ACCE’s October 2016 Chamber Events Training conference, hosted by Greater Louisville Inc.
Video Presentation
ACCE Webinar: Communicating Your Chamber’s Value
As valuable as ribbons cuttings and other traditional events are, you know that your chamber offers so much more. Help your prospects change their perceptions of your chamber’s value through strategies and tips offered in this webinar by Shari Pash of Strategic Solutions for Growth. Shari shares strategies and tips for educating potential members on the value of their chamber investment and why it is important to invest even if they have limited time to be involved.
Video Presentation
ACCE Webinar: Onboarding New Chamber Sales Professionals
Calling all new membership sales professionals and those who manage them! Learn about the onboarding tools that the Calgary Chamber of Commerce has implemented to set up its membership sales team for success. Rebecca Wood, Calgary’s Member Services Director, will discuss the chamber’s onboarding schedule of activities and what her team does to orient new sales professionals to the diverse world of chamber membership sales. Consider the “scripts vs. no scripts” debate, where scripts can be effective, and the art of simply listening.
